Cancellation and change charges

For hotel services:
Changes made 96 hours or more before your arrival date are subject to NO penalty.Cancellations made 96 hours or more before your arrival date are subject to NO penalty.Cancellations or changes made 96 hours or less before your arrival date are subject to a 1 Night Room penalty.



For tour services:
Changes made 10 days or more before your arrival or tour date are subject to NO penalty.Cancellations made 10 days or more before your arrival date are subject to GBP 5 penalty per person.Cancellations or changes made 96 hours or more before your arrival or tour date are subject to HALF price penalty for every ticket.In all other cases cancellations or changes are subject to FULL price penalty.

For transfer services:
Changes made 96 hours or more before your scheduled arrival date are subject to NO penalty.Cancellations made 96 hours or more before your transfer date are subject to a 5 GBP penalty per person.Cancellations made 96 hours or less before your transfer date are subject to a FULL price penalty.

The above cancellation and change charges applies, unless other charges have been introduced to the customer at the time of booking.If your booking is made for 12 or more people, or 5 or more rooms then the following cancellation charges apply, unless other charges have been introduced to the customer at the time of booking:6 weeks or more before the arrival date - 20% of the total cost3 weeks or more before the arrival date - 35% of the total cost1 week or more before the arrival date - 60% of the total cost.6 days or less before the arrival date - 100% of the total cost.
If we are unable to make a requested change and you do not wish to continue with the booking then our cancellation charges, as detailed above will apply.
In the event of any service being cancelled by ESCAPE2POLAND the client will be fully refunded and every effort will be made to find a suitable alternative.